Event: Medirest Signature Event, May 25, 2023.
Background: Medirest Signature, a division of the Compass Group, specializes in delivering tailor-made healthcare support services to private healthcare markets. They emphasize fine dining standards for fee-paying patients, utilizing freshly cooked food with the finest ingredients, served at a five-star level of service. The focus is on not only medical care but also on providing a holistic experience to patients, which includes serving nutritious, hot meals based on individual requirements.
Problem: Maintaining a high level of service requires significant human resources, which may sometimes lead to inefficiencies or lapses in service. Particularly, transporting food, drinks, and other items in a timely and efficient manner is a challenge.
Solution: To enhance their service delivery and operational efficiency, Medirest Signature incorporated the Temi Go and the Mobile Industrial Robot (MiR) into their operations during the event.
Implementation: Temi Go, a sophisticated autonomous robot, was employed for food, drinks, and open tray running. Its ability to flawlessly execute point-to-point deliveries, taking items from one point to another and moving onto the next task without human intervention, streamlined the service process. It worked efficiently in the dynamic environment of food courts, offices, retail, and other areas, delivering anything required.
MiR was used in a similar vein, primarily within the hospital setting, transporting not only food but also essential items like medicine, bed covers, and mail. This robot specializes in navigating through busy hospital corridors and elevators, ensuring that essential goods reach their destination promptly.
Outcome: The incorporation of Temi Go and MiR significantly improved the efficiency of Medirest Signature’s services. Not only were these robots able to complete tasks quickly and without error, they also allowed the human staff to focus on tasks requiring more personalized attention. This resulted in a heightened patient experience, matching the quality and service of high-end hotels.
Conclusion: The event demonstrated that automation through the use of Temi Go and MiR can greatly enhance service delivery in healthcare settings. By managing routine tasks efficiently, these robots free up human resources to focus on providing personalized care, thereby setting Medirest Signature’s service apart from the competition.
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